Contact Our Support Specialists
Support is available to help with any questions, account-related issues, technical concerns or general feedback. Our team can assist with registration, deposits, withdrawals, verification and the responsible gambling tools. Contact us via live chat, email or phone for fast, practical help. We aim to resolve routine enquiries quickly and provide clear guidance for more complex cases. We can also advise on responsible gambling options and GAMSTOP registration. Contact options are available 24/7 or during set hours as listed below.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (24/7 live chat and email; verification help) |
| General Enquiries | [email protected] (billing and account queries; response within 24-48 hours) |
| Affiliate Enquiries | [email protected] (partnerships and tracking support) |
| Phone | +44 20 7323 4512 (Mon-Fri 09:00-18:00; urgent account help) |
| Working Hours | Mon-Fri 09:00-18:00; live chat 24/7 |
Support via Email
Email is the preferred contact method for detailed requests, account-related enquiries or cases that require explanations or documents. When emailing, please use a clear subject line and include full account details plus up-to-date contact information to avoid delays. This helps our team process your request more quickly and contact you if further verification or paperwork is required.
Send Us a Message
Response Time
Our support team aims to respond to routine enquiries within one business day. Simple requests such as account questions and payment checks are usually handled faster, while more complex issues - for example extended verification or disputed transactions - may take longer depending on their nature. We’ll keep you updated and aim to resolve cases as swiftly as possible.
Feedback
Vegas Kings welcomes your feedback and suggestions to help improve the site. Tell us about any issues, feature ideas, or ways to make games and payments easier to use. All feedback is reviewed carefully by the VegasKings team and used to improve the service and user experience. If you’d like a reply, include contact details and we’ll get back to you promptly.